May 27, 2005

Independence Air

I don't fly as much as I used to but I've had it up to here with the crap the giant airlines try to pull with their customers. If the prices were lower, I would be more understanding. But when I pay $500 for a flight, I don't expect to be treated like crap. Due to my frustration I've decided to use new airlines as much as I possibly can. For my upcoming trip to San Diego I booked the flight with Independence Air. I've heard good things about them but I was nervous. I haven't even flown on this airline yet and I am loving them more and more.

1. Their site is hella easy to use
2. Their fares are lower
3. They have direct flights were I want to go
4. They assign me a seat (as opposed to Southwest)
5. Their ticket change fee is lower than any other airline
6. It is their policy to give you credit for a fare you cancel (like Southwest)
7. There are no blackout periods for award travel
8. They provide you with estimated wait times at all airports they serve.
And the reason I'm writing this entry...
9. They changed my flight time by 30 mins on the outgoing flight and 10 mins on the returning flight and they e-mailed me to tell me! AND they gave me the option to cancel my ticket because of the change.

These guys are awesome! Go book your next flight with them at!

Posted by Princess Cat at May 27, 2005 02:07 PM @ 02:07 PM in Good Times // Permalink

that's pretty cool. I love SW, and I have friends who have gotten great deals and service with Independence, they just don't go where I need to go.....

BTW kudos to SW's funny and unflappable phone people who kept me calm and switched my flight yesterday after I screwed it all up and had a near panic attack.

Posted by: caltechgirl at May 27, 2005 05:14 PM

Yeah I won't fly SW. They only fly out of Birmingham...but I've seen enough crap on A&E's Airline show to not want to fly. They actually don't have a good rule about compensating you for their errors. That would be "Rule 240."

But I will try independence when they get down here...I don't think they are yet...

Posted by: Dorothy at May 27, 2005 06:26 PM

Yes, thank god Southwest doesn't fly into Atlanta... Like Dorothy, I've seen enough of their show Airline to know never to fly them. If they even think you've been within 50 feet of an alcholic drink they'll throw you off the plane. Damn teetotalers. Anyway, my experience with Independance Air is limited, but all I ever see of them are those ultra-small regional jets. I hate flying in those things. Don't plan on bringing any luggage on board, it probably won't fit in those tiny overhead bins. While the planes suck, the staff is great and customer service with is awesome. Still, I'd rather fly AirTran or Frontier.

Posted by: TheBisch at May 28, 2005 02:59 PM

Hey, I work for Independence Air, I hope you enjoy your flight!!!

Posted by: Chris at May 29, 2005 12:43 AM